As TCA’s Chief Problem Solver and Lead Analyst, Cathy McKnight helps organizations transform how they approach content operations and technology to enable their business strategy and improve performance. She has 20-plus years of global experience and expertise in content strategy, content operations, customer experience, and related technologies. Cathy has led strategic business transformation initiatives and has helped dozens of companies realize their content and marketing/communication objectives by focusing on bridging leadership, content, business process, and technology strategies into practical roadmaps.

Speaking on: Breaking up with your website. Improve your omnichannel customer experience by leveraging technology, modeling and governance; Lunch and learn